Service Plans
Be Ready for Anything!
The monthly service fee includes, for every machine:
- Optimization of PC hardware and software
- Problem parts are replaced within 72 hours, or you receive 10% off next month’s bill.**
- Updates for all Windows and non-Windows components
- Virus scan & removal
- Safe & frequent data backup
- Complete hard drive checkup
- Firmware updates
- Printer, scanner, and fax support
- Maintenance or replacement of wires and cables for the entire office (including power cables, phone lines, USB, printer cables, and other communication wiring).
- Monitoring or repair of network issues for wired and wireless networks.
- Monitoring of security camera hardware, video recording, and cabling.
With same day to 24 hour response time on all service plans, BTS provides all the benefits of an in-house IT professional for a fraction of the price!
With BTS, your company never overpays for tech support. Our service plans are customized on a client-by-client basis, to suit the hardware you have and the level of support you want.
Lite: $80 - $240 monthly*
1 to 3 hours of labor each month, and only $85 for each additional hour. That’s a savings of up to $135 on our regular service call rate. This plan is a perfect fit for companies with only 1-4 computers who want to preserve their systems’ data and function.
Standard: $300 - $675 monthly*
This price range covers businesses needing 4-9 hours of system maintenance each month, and includes a discounted rate of $80/hour after that. That’s a monthly savings of $200-$450! The Standard plan is a good fit for companies using between 5 and 15 computers.
Premium: $700 - $3,500 monthly*
For larger networks with more than 15 work stations, 10-50 hours can be set aside each month to see that each machine runs safely and efficiently. Should you need additional labor, it can be performed at a discounted rate of just $75/hour. This plan boasts a savings of between $550 and $2,750 on the normal service call rate!
* Monthly fee does not cover the cost of replacement parts.